Policies


Privacy Policy

 

Privacy is very important to us. We also understand that privacy is very important to you. This Privacy Policy tells you how we protect and use information that we gather through Company websites (website or websites) and our downloadable apps (app or apps) based in the United States. This Policy may not apply to other Company websites or apps. You should review the Privacy Policy posted on other Company websites when you visit them. Our website and apps, and this Privacy Policy is intended for a United States audience.

By using company apps and websites, you agree to the terms of the most recent version of this Privacy Policy.

What is Personal Information?

Personal information is information that we can use to specifically identify you, such as your:

Name, address, unique personal identifier (e.g., device ID, online identifier), internet protocol address, email address, account name, for U.S. healthcare providers, a National Provider Identifier# (NPI) and/or a state license number, social security number, driver’s license number, or other similar identifiers, characteristics of protected classifications under state/federal law (e.g., age, race, sex, medical condition, etc.), medical information, health insurance information, financial information, including credit card numbers, biometric information (e.g., imagery of the iris, retina, fingerprint, face, or other data that contain identifying information), commercial information (e.g., purchase history), internet or other electronic network activity information (e.g., browsing history, interaction with our website, etc.), geolocation data, audio, electronic, visual, thermal, olfactory, or similar information (e.g., call recordings), professional, employment-related, or other similar information.

In some places on our website or apps you have the opportunity to send us personal information about yourself, to elect to receive particular information, or to participate in an activity. For example, you may fill out a registration form, a survey, or an e-mail form and you may elect to receive educational material about our products and therapies.

You also may choose to allow us to personalize your visits to the website or apps, in which case we will ask you for certain personal information to make your visits to our website more helpful to you. When this information is combined with the information that we collect through cookies (described below), we will be able to tell that you have visited our website or used our app before and can personalize your access to our website or app, for example, by telling you about new features that may be of interest to you.

How Does Company Keep and Use Personal Information?

We may keep and use personal information we collect from you through our website or apps to provide you with access. In addition, we may keep and use your personal information:

To respond to your requests, to personalize your access to our website or apps, for example, by telling you about new features that may be of interest to you, to develop records, including records of your personal information, to contact you with information that might be of interest to you, including information about clinical trials and about products and services of ours and of others, for analytical purposes and to research, develop and improve programs, products, services and content, for U.S. healthcare providers, to link your name, National Provider Identifier (NPI), state license number, and/or your IP address to web pages you visit or app you use, for compliance, marketing, and sales activities, to remove your personal identifiers (your name, e-mail address, social security number, etc. In this case, you would no longer be identified as a single unique individual. Once we have de-identified information, it is non-personal information and we may treat it like other non-personal information to enforce this Privacy Policy and other rules about your use of our website or apps), to protect someone's health, safety or welfare, to protect our rights or property and to comply with a law or regulation, court order or other legal process.

Our SR FnF and SR PwD apps use personal information in a privacy-controlled framework to provide the services associated with the automated notifications of those specific apps. The SR FnF and SR PwD apps do not contain ads.

Does Company Ever Share Information with Third Parties?

Company will not share your personal information collected from this website with an unrelated third-party without your permission, except as otherwise provided in this Privacy Policy.

In the ordinary course of business, we will share some personal information with companies that we hire to perform services or functions on our behalf. For example, we may use different vendors or suppliers to ship you products that you order on our website or apps. In these cases, we provide the vendor with information to process your order such as your name and mailing address. In cases in which we share your personal information with a third-party, we will not authorize them to keep, disclose or use your information with others except for the purpose of providing the services we asked them to provide.

We may be legally compelled to release your personal information in response to a court order, subpoena, search warrant, law or regulation.

We may cooperate with law enforcement authorities in investigating and prosecuting website visitors and app users who violate our rules or engage in behavior which is harmful to other visitors (or illegal).

We may disclose your personal information to third parties if we feel that the disclosure is necessary to: enforce this Privacy Policy and the other rules about your use of our website or apps to protect our rights or property protect someone's health, safety or welfare fulfill obligations relating to a corporate sale, merger, dissolution, or acquisition comply with a law or regulation, court order or other legal process.

Please note: In addition to the ways that we may keep, disclose, and use information described in this Privacy Policy, we also may keep, disclose, and use personal information in ways that we believe are consistent with FDA and other governmental guidance, directions, regulations, and laws, including HIPAA, where applicable, including for research and development purposes.

Collecting Information

If you visit our web site our use our apps to read or download information, such as information about a health condition or about one of our products, we may collect certain information about you from your computer. This information is collected from your computer or smartphone. This information may include:

The name of the domain from which you access the Internet, the Internet Protocol address (“IP Address”) of the computer you are using, the type of browser and operating system you are using, the date and time you access our web site or use our apps, the internet address of the site from which you linked directly to our web site or apps, which pages you have visited on our web site or apps (note: U.S. healthcare providers, please see the 'uses of personal information' described below), the search terms you use, the links on which you click, and cookies, personally identifiable information, financial and payment information, authentication information, phonebook, contacts, device location, SMS and call related data, inventory of other apps on the device, microphone, camera, and other sensitive device or usage data.

We also may collect this information through cookies, pixels, web beacons, and similar technologies (“cookies”), that work through placing a small file (like a text file or graphic) in the browser files of your computer when you visit. The cookie may be stored on your computer's hard drive. Cookies are used to collect information for business purposes, such as enabling essential website functions and improving the user experience. You are free to decline our cookies if your browser permits, but some parts of our website or apps may not work properly for you if you do so.

Company may use third-party tracking and advertising providers to act on our behalf to track and analyze your usage of our sites. These third parties may collect, and share with us, as we may request, website or app usage information about visits to our sites, measure and research the effectiveness of our advertisements, and track page usage and paths followed during visits through our sites. Also, these third-party providers may place our Internet banner advertisements on other sites that you visit, and track use of our Internet banner advertisements and other links from our marketing partners' sites to our sites. To the extent the information collected on Company's behalf by these third parties contains any personally identifiable information, we will protect it in accordance with this Privacy Policy.

We will not intentionally allow third parties other than those companies that we hire to perform services or functions on our behalf to place cookies on our website.

Please refer to your browser Help instructions to learn more about managing cookies. And see below for an explanation of our use of cookies as well as how to opt out of our use of cookies.

Choices about Cookies and Opt-Out Options

For more information on third-party advertising-related cookies and how to opt out of some cookies as you choose, U.S. visitors can visit aboutads.info and allaboutcookies.org.

What Does Company Do with Non-Personal Information?

Non-personal information is information that cannot identify you or be tied to you. We are always looking for ways to better serve you and improve our website and apps. We will use non-personal information from you to help us make our website and apps more useful to visitors. We also will use non-personal information for other business purposes. For example, we may use non-personal information or aggregate non-personal information to:

Create reports for internal use to develop programs, products, services or content,

customize the information or services that are of interest to you, share it with or sell it to third parties, provide aggregated information on how visitors use our site, such as 'traffic statistics' and 'response rates,' to third parties.

How Does Company Protect My Account Information? (Only Applicable on Webpages or Apps Offering User Account Logins)

Certain of our webpages and apps permit you to create a user account and login to that account. The information in this section applies to those webpages and apps:

Viewing/Editing Personal Information: You may change the information you have provided by logging into your account and editing the information. If you are the patient, your personal information will be viewable by all persons you have invited and registered on your account (e.g., Friends and Family Members). If you are registered on a patient’s account, your personal information will be viewable by the patient as well as others registered on that account.

Storage of Personal Information: Company may store your personal information on servers in countries where Company operates, including a server(s) located in the United States of America or Internationally. If you choose to close your account, we will maintain copies of your information in our internal records, systems, and databases, in accordance with our data retention schedules. We will continue to treat your personal information in accordance with this Privacy Policy.

Protecting Personal Information: We take security seriously and take a number of steps to protect your personal information. You also play a big part in protecting the privacy of your personal information. When you create an account, we ask you to select a password that is unique to you. To protect your personal information from unwanted disclosure, you should not give your password to anyone with whom you would not share your personal information.

Our website and apps may also log you out after a period of inactivity and require you to log in again. When you are ready to leave a website or app, always “log off” and close your browser to help protect the confidentiality of your information.

Changes to Privacy Policy

If we decide to make a significant change to our Privacy Policy, we will post a notice on the homepage of our website.

Privacy on Other Web Sites

Our web site and apps may contain links to other web sites. Some of those web sites may be operated by Company, and some may be operated by third parties. We provide the links for your convenience, but we do not review, control, or monitor the privacy practices of web sites operated by others.

This Privacy Policy does not apply to any other web site or app. We are not responsible for the performance of web sites or apps operated by third parties or for your business dealings with them. Therefore, whenever you leave our website or apps, we recommend that you review each website and app's privacy practices and make your own conclusions regarding the adequacy of these practices.

Contact with Visitors

We may contact you periodically by e-mail, mail or telephone if you agree to that contact to provide information regarding programs, products, services, research and content that may be of interest to you. In addition, some of the features on this website and our app allow you to communicate with us using an online form. If your communication requests a response from us, we may respond using the information provided. Any response or confirmation may include your personal information, including personal information about your health, your name, address, etc. We cannot guarantee that our e-mails to you will be secure from unauthorized interception.

Special Rules Regarding Children’s Privacy

We care about protecting the online privacy of children. We will not intentionally collect any personal information (such as a child's name or e-mail address) from children under the age of 13.

If you think that we have collected personal information from a child under the age of 13, please contact us.

What About Security?

Security is very important to us. We also understand that security is important to you. We take reasonable steps to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction.

You should keep in mind that no Internet transmission is ever 100% secure or error-free. In particular, e-mail sent to or from this site may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.

How to Contact Company

If you have questions or comments about this Privacy Policy, please contact us using the Company contact information on the website or app.


Website and App Accessibility Policy

 

We are committed to providing a website and apps that are accessible for all people with disabilities. To that end, we look for guidance from the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG) version 2.0 Level AA (WCAG 2.0 AA) standards, and we take the following actions:

We work to evaluate and advise on web accessibility and to offer specific recommendations. We use tools to analyze and identify accessibility issues that arise, so we may address them in a timely manner. We periodically audit a representative selection of web pages to manually inspect for accessibility to identify issues. We prioritize, address, correct, and ensure that problems are resolved. We have adopted an accessibility policy in order to support our commitment to accessibility for all people with disabilities. Our efforts are a continual work in progress as our site grows and changes. We welcome feedback on any accessibility issue you may experience, and we are happy to take reasonable efforts to address any issue you may experience. Please contact us if you encounter an accessibility issue; be sure to include the web page URL and the nature of the problem.


Policy Regarding Your Feedback, Comments and Ideas

 

While we are pleased to receive feedback, comments and ideas from visitors to this website, we want you to understand that any information that you submit through this website will be considered non-personal, non-confidential, and non-proprietary (other than personal information, as that term is defined in our Website Privacy Policy). If you transmit any ideas, information, concepts, know-how or techniques or materials to us through this website, YOU HEREBY GRANT COMPANY AN UNRESTRICTED, ROYALTY-FREE, IRREVOCABLE LICENSE TO USE, REPRODUCE, DISPLAY, PERFORM, MODIFY, TRANSMIT AND DISTRIBUTE THEM IN ANY MEDIUM, AND AGREE THAT COMPANY IS FREE TO USE THEM FOR ANY PURPOSE.


Policy Regarding Representations or Warranties

 

NO WARRANTIES. ALL CONTENT ON THIS WEBSITE IS PROVIDED TO YOU ON AN "AS IS," "AS AVAILABLE" BASIS. COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. COMPANY MAKES NO WARRANTY AS TO THE ACCURACY, COMPLETENESS, CURRENCY, OR RELIABILITY OF ANY CONTENT AVAILABLE THROUGH THIS WEBSITE.

COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES THAT USE OF THIS WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE. YOU ARE RESPONSIBLE FOR TAKING ALL PRECAUTIONS NECESSARY TO ENSURE THAT ANY CONTENT YOU MAY OBTAIN FROM THIS WEBSITE IS FREE OF VIRUSES AND ANY OTHER POTENTIALLY DESTRUCTIVE COMPUTER CODE.


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